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Privacy Policy

Effective Date: 21 May 2025

We take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you (“User,” “Client,” or “Customer”) interact with our academic support platform, website, or any associated services (collectively referred to as the “Service”). By accessing or using our Service, you agree to the practices described below.

1. Information We Collect

To operate our Service effectively and improve your experience, we may collect the following types of information:

Personal Information

When you register, place an order, or contact us, we may collect data such as your:

  • Full name
  • Email address
  • Phone number
  • Billing address

Usage Information

We gather certain data automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited, time spent, and actions taken on our site
  • General interaction patterns with the Service
  • Technical diagnostics and performance metrics

Cookies and Tracking Technologies

We use cookies, beacons, and similar tools to analyze usage and enhance functionality. You can modify your browser settings to decline cookies, but doing so may affect the performance of some features.

2. How We Use Your Information

We use the data we collect to:

  • Provide Services: Fulfill orders and personalize user experience.
  • Improve Our Platform: Analyze trends, monitor performance, and enhance the quality of our Service.
  • Marketing & Updates: Notify you about promotions, service changes, and news (unless you opt out).
  • Security & Fraud Prevention: Detect unauthorized activity and secure our systems.

3. Data Retention and Storage

We retain your personal data only for as long as needed to provide our Service and meet legal obligations.

  • Standard Retention Period: Typically, we retain personal information for 12 months following your last activity, unless required longer by law or to resolve disputes.
  • Data Transfers: Your information may be stored on servers located outside your country. By using our Service, you consent to such transfers.

4. Data Security

We take appropriate technical and organizational measures to secure your data. While we follow industry best practices, no online system can be guaranteed 100% secure. We encourage you to use strong passwords and maintain good cybersecurity hygiene.

5. When We Share Your Information

We do not sell your personal information. However, we may share data with:

  • Legal Authorities: When required by law or regulatory action.
  • Trusted Third Parties: Such as payment processors, analytics services, and IT support vendors.
  • Advertising Partners: Select partners may use anonymized data for interest-based advertising. You may opt out of such tracking.

6. Data Deletion Requests

You may request the deletion of your personal data by contacting us via our Contact Us page. Please note that in certain cases, we may retain limited data as required by law or for internal recordkeeping.

7. Children’s Privacy

Our Service is not designed for users under the age of 18. We do not knowingly collect information from minors. If you suspect that we’ve received data from a child, please contact us immediately, and we will promptly remove it.

8. External Sites

Our website may link to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies before sharing any personal data.

9. GDPR Rights (EEA Residents)

If you are located in the European Economic Area (EEA), your data is processed in accordance with the General Data Protection Regulation (GDPR). You may have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete information.
  • Restriction: Limit processing under certain conditions.
  • Objection: Object to processing based on legitimate interests.
  • Withdrawal of Consent: Revoke consent at any time.
  • Data Portability: Request your data in a portable format.

To exercise any of these rights, contact us at [email protected]. We may require verification of identity before processing your request.

10. Your Rights Under the UK GDPR

If you’re located in the United Kingdom, your data is processed under the UK GDPR and the Data Protection Act 2018. You are entitled to:

  • Access your data
  • Correct errors or inaccuracies
  • Restrict how your data is used
  • Object to processing (including for direct marketing)
  • Withdraw consent at any time
  • Request data portability

To make a request, email us at [email protected]. Verification of your identity may be required.

11. U.S. State-Specific Privacy Rights

This section applies to residents of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, Delaware, Iowa, New Hampshire, New Jersey, and Virginia. Your rights may vary based on the laws of your state.

California (CCPA/CPRA)

  • Personal Information Collected: Includes identifiers, contact info, commercial and geolocation data, and usage history.
  • Your Rights: Access, correct, or delete personal data; opt out of data sharing for targeted ads.

Colorado (CPA)

  • We do not collect sensitive personal information without consent.
  • Residents may request access, correction, deletion, and opt out of targeted ads or data sales.

New Jersey (NJDPA)

  • We do not collect sensitive data like health or biometric details without permission.
  • You may access, correct, or delete your data, and opt out of targeted ads or data sales.

12. Changes to This Policy

We may revise this Privacy Policy periodically. Any significant changes will be communicated via email or highlighted on our website. Please check this page regularly to stay informed.

If you have any questions about our Privacy Policy or wish to exercise any rights mentioned above, feel free to contact us at [email protected].